Returns and Cancellations
Our normal support hours are Monday through Saturday, 9am to 6pm IST.
Cancellation Policy: Cancellations on orders will be considered if the request is made within 24 hours of placing an order.
Returns and Refund Policy: We love the coffee we sell and hope that you love it too. However, if you are unsatisfied with any coffee or other purchase you have made from our website, simply contact us within 21 days of shipment on cs@brewlife.in for a replacement or 100% refund of the purchase price back to your account.
Please make sure to include:
- Your name
- Date of purchase
- Order Number
- The items you would like to place a replacement for or return.
- The reason for the replacement or return
In case, the payment has already been made, the refund will be processed via Paytm within 3-4 working days.
Please note:
- All coffee packets should be returned back to us in case of refund.
- All brewing equipments can only be refunded if it is returned back in a new and unused condition.
- Refunds for coffee subscription purchases will be on prorated based on the number of shipments remaining.
- Refunds are initiated within 3 days of notification. The amount of time it takes before the money is credited back to the customer’s account depends on the clearing cycle of the customer’s bank.
- For brewing equipment warranty repair claims, the customer will be responsible for delivering the machine to our office in Mumbai. We will cover the delivery back to you.